{"name":"The Leo King Business Intelligence API Support","version":"v1","status":"public-contract","contractVersion":"2026-07-07.enterprise-trust-console-audit-webhook-versioning-limits-examples-support-procurement-conformance-data-processing-launch-readiness-access-control-compliance-map-ai-governance-v1","lastReviewedAt":"2026-07-07","supportStatus":"public-intake-enterprise-contract-next","contact":"mailto:partners@theleokingai.com","tiers":[{"name":"Developer Metadata Support","status":"live","audience":"Developers evaluating the public docs, OpenAPI, Postman, SDK source, examples, status, and errors catalog.","availability":"Public docs and metadata are self-serve and cacheable.","firstResponseTarget":"Best-effort while the API is in alpha.","channels":["/api-docs","/api/v1/errors","/api/v1/status","mailto:partners@theleokingai.com"],"scope":["docs questions","schema clarification","public route discovery","integration packet review"],"escalation":"Move to partner support when a real API key, paid route, or buyer-path smoke is involved."},{"name":"Partner Beta Support","status":"beta","audience":"Approved beta partners using scoped server-side keys and paid routes.","availability":"Business-hours review with production incident escalation when live API behavior is degraded.","firstResponseTarget":"One business day for integration blockers; faster for production-impacting incidents.","channels":["/api-console","/api/v1/onboarding","/api/v1/incidents","mailto:partners@theleokingai.com"],"scope":["key setup","credit behavior","route contract issues","usage proof","AI quality failures"],"escalation":"Include the support packet and route through incident policy when production impact is confirmed."},{"name":"Enterprise Contract Support","status":"enterprise","audience":"Signed enterprise customers with custom limits, private terms, audit exports, or dedicated support windows.","availability":"Defined by signed terms after monitoring, support window, and escalation contacts are approved.","firstResponseTarget":"Contract-specific after enterprise support terms are signed.","channels":["signed enterprise support contact","/api/v1/sla","/api/v1/incidents","/api/v1/security"],"scope":["custom limits","allowlists","DPA/security review","audit exports","dedicated incident response"],"escalation":"Use signed contact paths and include request_id, key prefix only, endpoint, UTC timestamp, and sanitized payload shape."}],"escalationPolicy":{"status":"live","publicContact":"mailto:partners@theleokingai.com","enterpriseContact":"Signed enterprise support contact after contract approval.","supportPacket":["request_id","endpoint","UTC timestamp","key prefix only","idempotency key hash","response status and error code","sanitized payload shape","production or preview environment"],"neverInclude":["raw API keys","bearer tokens","webhook signing secrets","payment details","full private prompts","complete birth data payloads unless a signed support process requires it"],"severityRouting":["sev1: production outage, billing-impacting failure, or published fallback-quality AI output.","sev2: degraded paid route behavior, auth failures, delayed async jobs, or repeated quality-gate failures.","sev3: docs/schema mismatch, single-partner integration blocker, or non-critical metadata issue.","security: suspected vulnerability, exposed secret, auth bypass, or data-handling concern."],"escalationRules":["Use /api/v1/incidents for confirmed partner-impacting production incidents.","Use /api/v1/errors to classify retry behavior before opening support.","Use /api/v1/observability and buyer-path smoke output when live behavior and ledger proof disagree.","Treat fallback-looking AI output as a product regression, not a successful support outcome."],"boundaries":["Public metadata does not create contractual SLA obligations.","Enterprise response windows, audit exports, IP allowlists, and private data terms require signed terms.","Support never needs raw secrets and should not receive client-side exposed API keys."]},"supportPacket":{"include":["request_id","endpoint","UTC timestamp","key prefix only","idempotency key hash","response status and error code","sanitized payload shape","production or preview environment"],"neverInclude":["raw API keys","bearer tokens","webhook signing secrets","payment details","full private prompts","complete birth data payloads unless a signed support process requires it"]},"links":{"docs":"/api-docs","status":"/api/v1/status","sla":"/api/v1/sla","incidents":"/api/v1/incidents","security":"/api/v1/security","securityTxt":"/.well-known/security.txt","accessControl":"/api/v1/access-control","observability":"/api/v1/observability","onboarding":"/api/v1/onboarding","versioning":"/api/v1/versioning","errors":"/api/v1/errors","sdks":"/api/v1/sdks","migrations":"/api/v1/migrations","procurement":"/api/v1/procurement","conformance":"/api/v1/conformance","dataProcessing":"/api/v1/data-processing","compliance":"/api/v1/compliance","console":"/api-console"}}